1. Acceptance of terms
By signing up for or using the Tendly platform ("Tendly", "the Service"), you agree to these Terms of Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these terms.
2. The Service
Tendly provides a multi-channel communications platform for home service businesses, including websites, AI phone and SMS agents, lead management, follow-up automation, review request automation, and analytics.
3. Your account
- You are responsible for keeping your account credentials secure.
- You must provide accurate information at signup and keep it current.
- You are responsible for all activity that occurs under your account.
- You must promptly notify Tendly of any unauthorized use.
4. Billing and subscriptions
Subscriptions are billed in advance on a recurring basis. Setup fees are one-time. You authorize Tendly to charge your payment method for all fees owed. Failed payments may trigger a grace period; sustained non-payment may result in suspension or termination.
5. Acceptable use
Your use of the Service is governed by our Acceptable Use Policy. Violations may result in suspension or termination without refund.
6. Your content + customer data
You retain ownership of all data you upload or generate through the Service, including customer records, conversations, and business configuration. You grant Tendly a license to process this data solely to provide the Service. See our Privacy Policy for details.
7. AI and automated communications
The Service includes AI agents that send messages and answer calls on your behalf. You are responsible for the messages sent to your customers, including compliance with TCPA, CTIA, and other applicable SMS and telephone consumer protection laws. Tendly provides tools (opt-out handling, consent capture) but you remain the sender of record.
8. Service availability
Tendly targets high availability but does not guarantee uninterrupted service. We may schedule maintenance windows with reasonable notice.
9. Termination
Either party may terminate the subscription on 30 days' notice. Tendly may terminate immediately for material breach, non-payment, or Acceptable Use Policy violations. On termination, you may export your data for up to 30 days; after that, Tendly may delete it.
10. Limitation of liability
To the maximum extent permitted by law, Tendly is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost revenue. Tendly's total liability is capped at the fees you paid in the twelve months preceding the claim.
11. Governing law
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.
12. Changes
We may update these terms; the "Last updated" date above reflects the most recent change. Continued use after a change constitutes acceptance.
13. Contact
Questions? legal@usetendly.com