Keep the bays full without tying up the service desk.
Tendly books drop-offs by text while your service writers are on the phone. It offers cancelled times to drivers booked later and follows up on the work you quote.
Built for established local businesses, with or without an office team.
Work order
Eastside Auto Care
Messages
Hi, my brakes are grinding when I stop. Can I bring the car in this week?
Hi, it's Robin at Eastside Auto Care. You can bring it in Wednesday at 9am or Thursday at 10am for a brake check. Which works better?
Wednesday at 9
Eastside Auto Care: you're on for Wednesday at 9am at 2250 E Jefferson Ave. Need to change it? Just reply here.
What happens when Dennis’s brakes start grinding.
Monday at 11:05am, Dennis texts that his brakes grind. Tendly offers two times.
He picks Wednesday at 9:00am and gets a confirmation.
Tuesday he gets a confirmation for the next day. Wednesday morning, a reminder.
Your mechanic inspects the brakes and replaces the front pads. He picks up that afternoon.
After pickup, one text asks for a review.
Win more of the cars people already ask you about.
A driver texts about grinding brakes while both service writers are on the phone.
Tendly texts him back in seconds with open drop-off times from your calendar. If he picks one, it’s booked.
Found more work at the visit? Write the estimate in Tendly and send it. If the customer hasn’t answered, Tendly texts two days later and once more when the quote is a week old. You see the reply in the app.
Eastside Auto CareMonday 11:05am
Hi, my brakes are grinding when I stop. Can I bring the car in this week?
Hi, it's Robin at Eastside Auto Care. You can bring it in Wednesday at 9am or Thursday at 10am for a brake check. Which works better?
Fill the bay when someone cancels.
A Tuesday 1:00pm drop-off cancels. Tendly texts a driver booked later in the week and offers the spot. If he says yes, his booking moves up and his old time opens for someone else.
Work order
Eastside Auto Care
Messages
Eastside Auto Care here. A spot opened up Tuesday at 1pm. Want it instead of your Friday visit? Reply yes and it's yours.
Yes, I’ll bring it in
Get your evenings back.
It’s 9:00pm and a driver can’t make tomorrow’s 7:30 drop-off.
Tendly texts the confirmations and reminders. If a driver needs to move a drop-off, it offers another open time from your calendar.
If nobody marks a job done, your office gets a task to check it.
Want to know what’s on tomorrow? Text your business number and ask.
Kim L.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.
Walt H. wanted to book a visit and there was no open time to offer. Call them to set it up.
Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.
Monday, October 19
7:00
Tendlynow
Eastside Auto Care, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.
Numbers from our example shop, not a customer’s results.
Be the shop drivers find on Google.
After pickup, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.
We build your website with a page for each service and online booking. Already have a site you like? We add booking to it.
We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.
Eastside Auto Care
Brakes, diagnostics and oil changes in Detroit
Book an appointment
Pick a time
- Wed 9:00am
- Thu 10:00am
- Fri 8:00am
Book this time
You stay in control. We run it.
It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.
We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.
How getting started works.
On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.
Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.
It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.
Questions
What happens when nobody can pick up?
Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.
Will my customers mind talking to an AI?
Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.
Can a caller get a real person?
Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.
Does it work with my software?
Today bookings go on your schedule in Tendly and on your Google calendar if you connect it. If your schedule lives in ServiceTitan, Housecall Pro or other field software, Tendly doesn’t write into it. Bring a screenshot of it to the call. We’ll show you how Tendly works beside it before you pay anything.
What happens when it gets something wrong?
It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.
Am I locked into a contract?
No. It’s month to month and you can end it with 30 days’ notice.
Bring us one job you’re still waiting on.
We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.
Built for established local businesses, with or without an office team.
20 minutes with Tendly
We reply the same business day.
Thanks, we've got it.
Someone from the Tendly team will reach out the same business day to set a time.
If you want a head start, jot down the three things that ate the most of your week.