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The AI office for the trades

Turn more sprinkler calls and texts into paid jobs.

When a yard goes brown, Tendly gets back to the customer in seconds and books the inspection. It checks in on the estimate. Before the install, it asks for the deposit you set.

It works beside Aspire, Yardbook, your spreadsheet and QuickBooks. It doesn’t write into them. On the call we work out who enters what. Tendly takes the after-hours texts and the estimate check-ins off your plate.

Built for sprinkler and irrigation companies with more repair calls and estimates than anyone has time to answer.

Work order

Bayside Sprinkler and Irrigation

Messages

Hi, the side yard is going brown and two of our zones barely spray. Could someone take a look? We’re at 1204 Palm Ct.

Hi, it's Robin at Bayside Sprinkler and Irrigation. We can send someone out for an inspection. I have Tuesday between 8am and 10am or Wednesday between 1pm and 3pm. Which works better?

Tuesday morning, please

Bayside Sprinkler and Irrigation: you're on for Tuesday between 8am and 10am at 1204 Palm Ct. Need to change it? Just reply here.

Booked

What happens when Rosa’s side yard goes brown.

  1. 1 Booked

    Monday at 7:25pm, Rosa texts about her side yard. Tendly texts back with two times. She picks Tuesday morning and gets a confirmation.

    Schedule

    Rosa Medina on the schedule in the Tendly app: 8:00am to 10:00am with Marcus, on the job Two new zones, marked done.Rosa Medina on the schedule in the Tendly app: 8:00am to 10:00am with Marcus, on the job Two new zones, marked done.
  2. 2 Go ahead

    Your tech walks the system. You write the estimate for two new zones in Tendly and send it. It goes quiet. Tendly checks in two days later, then again. Rosa says go ahead.

    Inbox

    Rosa Medina’s thread in the Tendly app: the estimate text, Robin’s two check-ins and Rosa’s answer: Go ahead. Can you get them in before the dry season?Rosa Medina’s thread in the Tendly app: the estimate text, Robin’s two check-ins and Rosa’s answer: Go ahead. Can you get them in before the dry season?
  3. 3 Deposit

    You book the install. Rosa gets a request for the deposit you set.

    Inbox

    Rosa Medina’s thread in the Tendly app: the text with the link for the deposit and Robin’s thanks once it’s paid.Rosa Medina’s thread in the Tendly app: the text with the link for the deposit and Robin’s thanks once it’s paid.
  4. 4 Paid

    After the install, you send the invoice for the balance. Rosa pays it and you mark it paid. One text asks for a review.

    Jobs

    The Two new zones job in the Tendly app: the invoice for the balance, paid, with the balance marked paid and the deposit paid through the link.The Two new zones job in the Tendly app: the invoice for the balance, paid, with the balance marked paid and the deposit paid through the link.

Your tech walked the system and you wrote the estimate. Tendly did the texting in between.

Get back to them first, even when your techs are out.

A broken head or a zone that won’t come on gets texted in at night, on weekends and while your techs are digging. Homeowners often text more than one company.

Tendly texts back in seconds with times you’re open. If they pick one, the repair is booked.

The company that answers first gets hired more often.

[P]ros who respond to a lead within thirty minutes are 25% more likely to get hired than those who respond within three hours.1

Bayside Sprinkler and IrrigationSaturday 9:12am

Hi, two of my sprinkler heads are broken and one zone won’t come on. Can someone come out? We’re at 52 Seagrape Dr.

Hi, it's Robin at Bayside Sprinkler and Irrigation. We can send someone out. I have Monday between 8am and 10am or Tuesday between 10am and 12pm. Which works better?

A customer asks which days they’re allowed to water. Robin answers from what you’ve told it. If you haven’t told it, the question comes to you. It never guesses.

A customer texts that a zone won’t shut off and the front yard is flooding. Tendly pages your tech on call and tells the customer the tech has been paged. If nobody answers in ten minutes, it texts you and the next person on call.

New message for you. +18135550147 texted: "A zone won't shut off and the front yard is flooding. 88 Bayshore Ln."

Turn the requests on your site into booked repairs.

Someone finds you on a Sunday night with a dry patch in the back yard. They pick an open time right on your site and it goes on your calendar.

Already have a site you like? We add booking to it.

Bayside Sprinkler and Irrigation

Sprinkler and irrigation in Tampa

Book a visit

Pick a time

  • Mon 8:00am
  • Mon 1:00pm
  • Tue 8:00am

Book this time

Hear back on more estimates, then keep the checkups booked.

Your tech walked the system and you sent the estimate for two new zones. Then nothing. Tendly checks in two days later and once more when the estimate is a week old. When Rosa answers, you see it in the app.

Work order

Bayside Sprinkler and Irrigation

Messages

Hi Rosa, it's Robin from Bayside Sprinkler and Irrigation. The new zones estimate went out Wednesday. Go ahead, questions, or hold off for now? Any of those is a fine answer. Reply STOP to opt out.

Go ahead. Can you get them in before the dry season?

Followed upFriday 10:02am

When a customer asks for a checkup every month, Tendly asks you before it books them. One yes and you’re not booking each one by hand.

When something needs a person, like a visit nobody marked done, it goes on a task list for you or your office. They can step into a conversation and take it over.

Office tasks

  • Dana K.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.

  • Joe M. wanted to book a visit and there was no open time to offer. Call them to set it up.

Once the install is booked, Tendly texts a request for the deposit you set. It uses the payment link you already have.

When a balance is past due, Tendly asks you first. Tap yes and the reminder goes out.

Bayside Sprinkler and IrrigationTuesday 9:15am

Bayside Sprinkler and Irrigation: the deposit for your job at 1204 Palm Ct is $1,000. You can pay it here. Reply here with any questions.

Home

Balance request

Send a balance request for $3,850 to Rosa Medina?

Yes, go aheadNo

Want to know which yards are on tomorrow’s list or whether Rosa paid her deposit? Text your business number and ask.

Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.

Monday, October 19

7:00

Tendlynow

Bayside Sprinkler and Irrigation, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.

Numbers from our example shop, not a customer’s results.

A page for each service you offer, with booking on it.

We build your website with a page for each service you offer: sprinkler and valve repair, leak and line repair, controllers and rain sensors, drip conversions, new zones and monthly checkups. Each page shows your name, address and phone exactly as Google has them.

We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.

No one can promise you a top spot on Google. Current pages, current hours and fresh reviews help earn one.

People check how recent your reviews are.

74% seek reviews written in the last three months.2

After a job, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.

You stay in control. We run it.

It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.

We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.

How getting started works.

On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.

Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.

It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.

Questions

What happens when nobody can pick up?

Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.

Will my customers mind talking to an AI?

Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.

Can a caller get a real person?

Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.

Does it work with my software?

Bookings go on your schedule in Tendly. If you connect your Google calendar, visits show up there too and Robin only offers times that are free on it. It doesn’t write into Aspire or Yardbook. On the call we work out who enters what.

What happens when it gets something wrong?

It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.

Am I locked into a contract?

No. It’s month to month and you can end it with 30 days’ notice.

Bring us one job you’re still waiting on.

We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.

Built for sprinkler and irrigation companies with more repair calls and estimates than anyone has time to answer.

20 minutes with Tendly

We reply the same business day.

Whichever you'd rather we use.
A few optional questions
What would you fix first?
When is a good time to call?
Optional. The software you use, how many people, what's not working.

We use this only to reach you about the call. It goes straight to the Tendly team by email and text.