Tendly terms of service

1. Who these terms are between

These terms are an agreement between Tendly LLC ("Tendly", "we", "us") and the business that signs up ("you"). The person who accepts them confirms they can bind the business. They work together with the written proposal you accept, which sets scope and fees, and our data processing agreement, which covers personal information. Where they conflict, those two win for what they cover.

2. The service

Tendly provides an AI office for your business. The AI that works in it is called Robin. Depending on your proposal, she answers your calls and texts in your business's name, books jobs, follows up on estimates, sends payment links you have released, asks for reviews, and can run your website and listing. Google ads are agreed separately and are run only if you ask us to. Tendly texts you, the owner, as Tendly.

Robin is software and never claims to be a person. If anyone asks, she says she is an AI. Tendly never places an outbound AI voice call for you. Robin takes on each kind of work only after she has shown she does it right and you say go in the app.

3. Proposal and fees

Before work starts we give you a written proposal with the scope, an upfront implementation fee, an ongoing monthly amount, and the payment dates. The fees are the ones in your accepted proposal. Ads and the money spent on them are agreed separately and never included unless your proposal says so. What you pay Tendly is separate from what your customers pay you.

4. Your account

You sign in with a code by text or a link by email and can set up a passkey, your phone's own lock. Sensitive actions need a second check, your passkey or a code we text you: exporting or deleting data, connecting software or payment, setting a price or deposit, changing a number, loosening a rule, giving Robin more room, and approving money. You decide who has which role and you are responsible for the people you add. Keep your phone, email and passkey secure, and write to hello@usetendly.com at once if you think someone else has access.

5. What you are responsible for

• Your business setup: services, prices, hours, area, staff, and any licensing or insurance wording. Keep it accurate. Robin says only prices you entered and turned on and repeats licensing and insurance statements only in your exact words.
• Lawful use: use Tendly only for your lawful business, to contact people about their own jobs, estimates and invoices.
• Consent your business collects itself, such as on a web form or in a list you import.
• Your own rules for what Robin must never say.
• Telling your staff that transferred calls are recorded and open with "Recorded call from".

6. What stays in your control

Prices are off until you turn them on, one service at a time, and Robin never says a total, range or discount she worked out. Money moves only as you approve it with your passkey or a texted code, apart from a deposit at the exact amount you set. Each kind of work runs under a permission you gave once in the app and you can pause any of it by text. If Robin breaks one of her rules on a kind of work, that work is paused and you are told the same day.

While your business is being set up, a person at Tendly may work in your setup with you and every change is recorded under their name. After you go live they can only look, read-only, when you ask for help.

7. Calls and texts in your business's name

Each call Robin answers is recorded and transcribed. Robin says so in her greeting: "Just so you know, calls are recorded." Where a state requires it, she also says the call is answered with AI. You cannot turn the notice off. You can choose not to keep call audio but calls are still transcribed.

Phone carriers require every business that texts to be registered and approval takes weeks. We start yours when you sign, using your legal name, tax ID, address and website, and you agree to give us accurate details. Until it clears, your business texts from a verified toll-free number we provide. Registrations cover only the kinds of messages you send and sending marketing on a customer care registration can get your texting suspended.

By signing up you agree that Tendly may text your number with sign-in codes, questions, alerts and your weekly report. Tendly never sends marketing to your phone. Msg and data rates may apply. Reply STOP to stop and HELP for help, though stopping sign-in texts means you sign in by email. No mobile information is shared with third parties or affiliates for marketing or promotional purposes and text messaging opt-in data and consent are not shared with any third parties.

8. Customer consent, stops and hours

Robin texts and calls your customers only about their own jobs, estimates, appointments and invoices. A customer who arranges a job from their own number agrees to texts and calls about that job. When a customer says stop, texts and calls to that number from your business stop within minutes, you cannot override it, and the stop is kept for 5 years. Robin does not text anyone between 9pm and 8am unless they reached out first and follows any tighter state rules.

Every customer with a paid, finished job gets the same review request, once. Tendly will not hold one back, delay it, or offer anything in return, even if you ask. Payment reminders name your business, follow your state's limits, stop when the customer disputes the invoice, and never threaten legal or credit consequences.

9. Payments from your customers

Your customers pay you directly, through your own payment provider. You give Tendly your payment link and Robin sends it with the amount you set. Tendly is not a party to those payments, takes no cut and is never in the flow of that money. Your provider's own agreement with you applies. Tendly is not liable for your disputes with your customers, including chargebacks, refunds and disputes over work or payment.

10. Your records and your customers' data

Your customer list and every record Tendly keeps for you belong to your business. You can export them with your passkey or a texted code while you are a customer and for 90 days after you leave. Your business controls your customers' information. Tendly handles it as your service provider, only to provide the service, under a data processing agreement that says we do not sell or share it and delete it on request. Our privacy policy says what we handle and for how long.

You authorize people at Tendly to review samples of Robin's work while setting her up and items you mark as wrong and to test her on call and message text with personal details scrubbed out. No audio is used for testing.

When you connect your calendar, job software, Google listing or, only if you ask us to run your ads, your ads account, you authorize Tendly to read and write what that connection needs, with the narrowest access that works.

11. Suspension and cancellation

Either of us can end this agreement with 30 days' written notice. We may suspend the service sooner if you do not pay what the proposal says is due, if a phone carrier suspends your texting, if there is a security concern, or if the service is used unlawfully or against these terms. When it ends, Tendly stops acting for your business at once, you keep read-only sign-in and export for 90 days, and then your data is erased.

12. Warranties and liability

We provide the service with care and are honest about what Robin is. We do not promise it will be uninterrupted or error free, that each call, text or payment link is delivered, or any particular result such as a number of calls or jobs. To the extent the law allows, neither of us is liable for lost profits or indirect or consequential damages, and Tendly's total liability to you is limited to the fees you paid Tendly in the 12 months before the claim. Each of us will cover third party claims that arise from our own breach of these terms or the law and you cover claims from the content and consent you provide.

13. Governing law, changes and contact

These terms are governed by the laws of the state where Tendly LLC is organized. Before going to court, we will try to settle a dispute in writing for 30 days. We may change these terms with 30 days' notice by email and a change does not alter a signed proposal's fees or scope. Tendly LLC. Email hello@usetendly.com for support, notices and anything in these terms.