Your control

How Tendly stays in your control.

These are the limits it works under. Each one is set in the software, not left to the AI to remember.

Prices

It only quotes prices you’ve entered for a service and told it to quote. No ballparks, no ranges, no adding things up.

It only asks a customer for money two ways: a deposit amount you set ahead of time, or a payment link you approve. Your customers pay on your own payment page.
Approving a payment link needs a second check that it’s you: Face ID, your fingerprint, or a code we text you.

From the first day it sends the set texts on its own: appointment confirmations, reminders the day before and the morning of, the text after a missed call, estimate follow-ups and review requests. Its replies to customer texts go out from the first day too.
Money beyond the deposits you set waits for your yes.

You can take over any text conversation and pause any part of the work.
Tap “This is wrong” on anything in your activity log. A person at Tendly looks at it the same business day.

It only texts people who called or texted your business, booked on your website, or sent your contact form. When someone texts STOP, Tendly’s texts to them stop at once.
No reminders or follow-ups go out between 9:00pm and 8:00am in the customer’s time. It still answers someone who wrote in during the last 12 hours and anyone with an emergency.
Calls it answers may be recorded and it says so at the start. Where a state requires it, it also says the call is answered with AI.
Asked if it’s a person, it says it’s an AI and offers to get someone on your team.

Our staff can only look at your account in a support session with a written reason, for an hour at most. You see when one is open and can end it, with each one listed in your weekly text.
When a customer asks to be forgotten, you can erase their details from the app, with the same second check.

Ask us on the 20-minute call, or write to us.