The AI office for the trades
Turn more plumbing calls and texts into paid jobs.
When an old water heater can’t keep up, Tendly gets back to the customer in seconds and books the estimate visit. It checks in on the estimate. Before the install, it asks for the deposit you set.
It works beside FieldEdge, Service Fusion, your spreadsheet and QuickBooks. It doesn’t write into them. On the call we work out who enters what. Tendly takes the after-hours texts and the estimate check-ins off your plate.
Built for plumbing companies with more water heater, repipe and sewer estimates out than anyone has time to chase.
Work order
Kerr Plumbing
Messages
Our water heater is 15 years old and the hot water runs out in five minutes. Can someone come look at it? We’re at 915 Elm Ridge Dr.
Hi, it's Robin at Kerr Plumbing. We can send someone out for an estimate. I have Wednesday between 8am and 10am or Thursday between 1pm and 3pm. Which works better?
Wednesday morning
Kerr Plumbing: you're on for Wednesday between 8am and 10am at 915 Elm Ridge Dr. Need to change it? Just reply here.
What happens when Tina’s water heater can’t keep up.
1 Booked
Tuesday at 6:41pm, after your office has closed, Tina texts about her water heater. Tendly texts back with two times. She picks Wednesday morning and gets a confirmation.
2 Go ahead
Your plumber looks at the heater. You write the estimate for a new one in Tendly and send it. Two days go by with no word. Tendly checks in. Tina says go ahead.
3 Deposit
You book the install. Tina gets a request for the deposit you set.
4 Paid
After the install, you send the invoice for the balance. Tina pays it and you mark it paid. One text asks for a review.
Your plumber sized the new heater and you wrote the estimate. Tendly did the texting in between.
Get back to them first, even when your plumbers are out on jobs.
Calls come in while your office is on another line and your plumbers are on jobs. By the time your office calls back, the customer may have found someone else.
Tendly texts back in seconds after a missed call. If they pick a time, the visit is booked.
The plumber who answers first gets hired more often.
[P]ros who respond to a lead within thirty minutes are 25% more likely to get hired than those who respond within three hours.
1
Kerr PlumbingSaturday 11:12am
Hi, it's Robin at Kerr Plumbing. Sorry we missed your call! What can we help with? Reply STOP to opt out.
Our toilet keeps running and the kitchen faucet drips. Can someone fix both?
We can send someone out. I have Monday between 8am and 10am or Monday between 1pm and 3pm. Which works better?
At 9:00pm, tomorrow’s 8:00am water heater customer texts that she can’t be home until 10.
Tendly texts the confirmations and reminders. If a customer needs to move a visit, it offers another time you’re open.
Kerr PlumbingMonday 9:00pm
Hi, I can’t be home at 8 on Tuesday. Can your plumber come at 10?
Sure. I have Tuesday between 10am and 12pm or Tuesday between 1pm and 3pm. Which works better?
A customer texts that a pipe burst in her basement. Tendly asks whether the water is spreading or she can shut it off. Then it pages your plumber on call and tells the customer the plumber has been paged. If nobody answers in ten minutes, it texts you and the next person on call.
New message for you. +17185550142 texted: "We have a burst pipe in the basement and the water is coming up fast. 22 Fairview Ave."
Turn the requests on your site into booked estimates.
Someone finds you on a Sunday night and asks on your site about replacing the toilet and faucets in an old bathroom. Tendly texts back with two open times. The one they pick goes on your calendar.
People can also pick a time right on your site. Already have a site you like? We add booking to it.
Kerr Plumbing
Plumbing repair and water heaters in Queens
Book a visit
Pick a time
- Mon 8:00am
- Mon 1:00pm
- Tue 8:00am
Book this time
Hear back on more of the estimates you send.
Your plumber looked at the heater and you sent the estimate. Then nothing. Tendly checks in two days later and once more when the estimate is a week old. When Tina answers, you see it in the app.
Work order
Kerr Plumbing
Messages
Hi Tina, it's Robin from Kerr Plumbing. The water heater installation estimate went out Wednesday. Go ahead, questions, or hold off for now? Any of those is a fine answer. Reply STOP to opt out.
Go ahead. Can you do it Monday?
Tendly sends the estimate check-ins and deposit texts. Your office stops typing them between calls.
When something needs a person, like a visit nobody marked done, it goes on a task list for you or your office. They can step into a conversation and take it over.
Victor N.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.
Molly C. wanted to book a visit and there was no open time to offer. Call them to set it up.
Once the install is booked, Tendly texts a request for the deposit you set. It goes out before your plumber picks up the heater. It uses the payment link you already have.
When a balance is past due, Tendly asks you first. Tap yes and the reminder goes out.
Kerr PlumbingFriday 11:15am
Kerr Plumbing: the deposit for your job at 915 Elm Ridge Dr is $500. You can pay it here. Reply here with any questions.
Balance request
Send a balance request for $2,399 to Tina Kowalski?
Yes, go aheadNo
Want to know which jobs are on tomorrow or whether Tina paid her deposit? Text your business number and ask.
Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.
Monday, October 19
7:00
Tendlynow
Kerr Plumbing, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.
Numbers from our example shop, not a customer’s results.
A page for each service you offer, with booking on it.
We build your website with a page for each service you offer: water heaters, drain cleaning, sewer lines, leak repair, repiping and fixtures. Each page shows your name, address and phone exactly as Google has them.
We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.
No one can promise you a top spot on Google. Current pages, current hours and fresh reviews help earn one.
People check how recent your reviews are.
74% seek reviews written in the last three months.
2
After a job, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.
water heater replacement near me
Kerr Plumbing > Water heater replacement
Water heater replacement in Queens
Water heaters, drain cleaning and leak repair in Queens. Pick an open time and book a visit online.
You stay in control. We run it.
It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.
We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.
How getting started works.
On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.
Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.
It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.
Questions
What happens when nobody can pick up?
Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.
Will my customers mind talking to an AI?
Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.
Can a caller get a real person?
Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.
Does it work with my software?
Bookings go on your schedule in Tendly. If you connect your Google calendar, visits show up there too and Robin only offers times that are free on it. It doesn’t write into FieldEdge or Service Fusion. On the call we work out who enters what.
What happens when it gets something wrong?
It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.
Am I locked into a contract?
No. It’s month to month and you can end it with 30 days’ notice.
Bring us one job you’re still waiting on.
We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.
Built for plumbing companies with more water heater, repipe and sewer estimates out than anyone has time to chase.
20 minutes with Tendly
We reply the same business day.
Thanks, we've got it.
Someone from the Tendly team will reach out the same business day to set a time.
If you want a head start, jot down the three things that ate the most of your week.