The AI office for the trades
Get more of the jobs you already measured for.
Tendly checks in on the estimates you send and asks for the deposit you set. It also answers new leads in seconds and books measures into open times.
It works beside your flooring software, your spreadsheet and QuickBooks. It doesn’t write into them. On the call we work out who enters what. Tendly takes the after-hours texts and the estimate check-ins off their plate.
Built for flooring stores and installers who write more estimates than they have time to chase.
Work order
Pointe Flooring
Messages
This is Robin from Pointe Flooring. You're on for Thursday between 9am and 11am at 1402 Kercheval Ave. Need to change it? Just reply here. Reply STOP to opt out.
Perfect. My husband will be home to let you in.
What happens when Ann shops for new hardwood.
1 Booked
Monday night, Ann searches for hardwood installers and finds your site. She books a Thursday measure right there. A text confirms it.
2 Go ahead
Your estimator measures. Tuesday you write the estimate in Tendly and send it. It goes quiet. Tendly checks in twice, then stops. Ann says go ahead.
3 Deposit
Ann gets a request for the deposit you set.
4 Paid
After the install, you send the invoice for the balance. Ann pays it and you mark it paid. One text asks for a review.
Your office wrote the estimate and booked the install. Tendly did the texting in between.
Get back to them first, even when your estimators are out measuring.
New leads text and call while your estimators are out measuring and the office line is busy.
Tendly texts them back in seconds, at night and on weekends too, with times your estimator is open. If they pick one, the measure is booked.
The company that answers first gets hired more often.
[P]ros who respond to a lead within thirty minutes are 25% more likely to get hired than those who respond within three hours.
1
Pointe FlooringSaturday 7:15am
Hi, we want LVP in the basement, about 600 square feet. Can someone come measure next week?
Hi, it's Robin at Pointe Flooring. We can send someone out for an estimate. I have Tuesday between 9am and 11am or Wednesday between 1pm and 3pm. Which works better?
It’s 9:00pm and a customer texts to move Thursday’s measure.
Tendly texts the confirmations and reminders. If a customer needs to move a measure, it offers another time your estimator is open.
Pointe FlooringTuesday 9:04pm
Hi, can we move Thursday’s measure to next week? We’ll be out of town.
Sure. I have Tuesday between 8am and 10am or Wednesday between 8am and 10am. Which works better?
Turn the people on your site into booked measures.
Ann finds you after you’ve closed and picks Thursday morning right on your site. It goes on your calendar and a text confirms it.
Already have a site you like? We add booking to it.
Pointe Flooring
Hardwood, tile and carpet floors in Grosse Pointe
Book a visit
Pick a time
- Thu 9:00am
- Thu 1:00pm
- Fri 9:00am
Book this time
Turn more estimates into jobs.
You measured, wrote the estimate and sent it. Then nothing. Tendly checks in twice with a plain question the customer can answer in a word, then stops. When Ann says go ahead, you see it in the app.
Work order
Pointe Flooring
Messages
Hi Ann, it's Robin from Pointe Flooring. The hardwood installation estimate went out Tuesday. Go ahead, questions, or hold off for now? Any of those is a fine answer. Reply STOP to opt out.
Hi Ann, it's Robin from Pointe Flooring. Last check-in on the hardwood installation estimate: go ahead, questions, or hold off for now? Whatever you decide, we won't text about it again. Reply STOP to opt out.
Sorry, we were away. Go ahead, can you start next month?
Measure confirmations, estimate check-ins and deposit texts stop eating your mornings, or your office manager’s.
Anything that needs a person, like a measure nobody marked done, goes on a task list for you or your office manager. They can step into a conversation and take it over.
Nina P.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.
Carl F. wanted to book a visit and there was no open time to offer. Call them to set it up.
Once the install is booked, Tendly texts a request for the deposit you set. It uses the payment link you already have.
When a balance is past due, Tendly asks you first. Tap yes and the reminder goes out.
Pointe FlooringTuesday 6:20pm
Pointe Flooring: the deposit for your job at 1402 Kercheval Ave is $1,450. You can pay it here. Reply here with any questions.
Balance request
Send a balance request for $5,449 to Ann Mercer?
Yes, go aheadNo
Want to know which installs are on next week or whether Ann paid her deposit? Text your business number and ask.
Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.
Monday, October 19
7:00
Tendlynow
Pointe Flooring, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.
Numbers from our example shop, not a customer’s results.
A page for each floor you install, with booking on it.
We build your website with a page for each floor you install: hardwood, luxury vinyl, tile, carpet and refinishing. Each page shows your name, address and phone exactly as Google has them.
We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.
No one can promise you a top spot on Google. Current pages, current hours and fresh reviews help earn one.
Homeowners check how recent your reviews are.
74% seek reviews written in the last three months.
2
After an install, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.
hardwood floor installation near me
Pointe Flooring > Hardwood installation
Hardwood floor installation in Grosse Pointe
Hardwood, luxury vinyl, tile and carpet installed in Grosse Pointe. Pick an open time and book a visit online.
You stay in control. We run it.
It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.
We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.
How getting started works.
On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.
Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.
It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.
Questions
What happens when nobody can pick up?
Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.
Will my customers mind talking to an AI?
Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.
Can a caller get a real person?
Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.
Does it work with my software?
Bookings go on your schedule in Tendly. If you connect your Google calendar, visits show up there too and Robin only offers times that are free on it. It doesn’t write into RFMS, QFloors or Measure Square. On the call we work out who enters what.
What happens when it gets something wrong?
It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.
Am I locked into a contract?
No. It’s month to month and you can end it with 30 days’ notice.
Bring us one job you’re still waiting on.
We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.
Built for flooring stores and installers who write more estimates than they have time to chase.
20 minutes with Tendly
We reply the same business day.
Thanks, we've got it.
Someone from the Tendly team will reach out the same business day to set a time.
If you want a head start, jot down the three things that ate the most of your week.