Tendly privacy policy

1. Who we are

Tendly is Tendly LLC. We make an AI office for service businesses. The AI is called Robin. She answers calls and texts in the business's name and she says she is an AI whenever anyone asks. You can reach us about privacy at hello@usetendly.com.

2. If you are a customer of a business that uses Tendly

The business you called or texted is in charge of your information. Tendly handles it for that business as its service provider, only to do the work the business asked for. To see, correct or delete your information, ask the business or write to hello@usetendly.com and we will work with the business on it.

What we handle

The audio and a written transcript of your calls, your texts and photos, your name, number and address, and your appointments, estimates and invoices. We never make voiceprints and Robin never takes a card number: if you start to read one out, she stops you and sends a secure payment link.

Recording and AI

Robin says each call she answers is recorded, in her greeting: "Just so you know, calls are recorded." Where a state requires it, she also says the call is answered with AI. Robin transcribes the call, because that is how she hears you. Your words are sent to an AI model provider so she can understand you and reply, while everything she says passes software checks first.

People at Tendly review some of Robin's work to make her better. We also test her on call and message text with phone numbers, emails, addresses and names scrubbed out. No audio is used for that.

Texts

• If you call a business from your own number and arrange a job, that counts as your okay to get texts and calls about that job: confirmations, reminders, updates, estimates, invoices and one review request after a paid job. Tendly sends no marketing texts to a business's customers. Reminders and follow-ups are limited to three a day and six a week about any one thing.
• Texts are not sent between 9pm and 8am your time unless you are on the line or it is about an emergency you called about.
• Msg and data rates may apply. Consent to receive texts is not a condition of buying anything. Reply STOP to stop and HELP for help.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

A stop request stops both texts and calls from that business within minutes. We keep a record of it, with your number, for 5 years, because the law requires it.

How long we keep it

Call recordings are kept 90 days, unless the business asks for longer. Transcripts and messages are kept 2 years after your last activity with the business. Logs and error reports are kept 30 days. If you ask to be erased, your details, messages, transcripts and recordings are removed within 30 days, and from backups within 35. Your stop request stays and so do paid invoices where tax law requires it.

3. If you own or work at a business that uses Tendly

We collect your name, mobile number, email, role and sign-in devices, your passkey's public part (never your fingerprint or face), your business setup, and what you tell Tendly. To let your business text, phone carriers require us to register it so we also collect and file its legal name, tax ID, address and website. We use all of this to run the service for you, keep your account safe, text you questions and one weekly report, and bill you. Tendly never sends marketing to your phone.

• Tendly texts you sign-in codes and links, questions Robin needs answered, account alerts and the weekly report. How often depends on how much your business needs from you.
• Msg and data rates may apply. Reply STOP to stop and HELP for help. Consent to these texts is recorded when you sign up and is not a condition of anything else.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

If someone at Tendly looks at your account to help you, they see it read-only for a stated reason and your next weekly report tells you.

4. If you visit Tendly's website

Our website sets no cookies and has no advertising or tracking scripts. We count visits on our own servers: the page, the time, the site you came from and the code in the link, with no address and no browser details, deleted after 13 months. If you ask for a discovery call, we collect your name, business, phone or email and a note, use them only to reach you, and erase the personal details after 12 months. If you try a demo, we use the numbers you give only for that demo.

5. Who else handles information

We do not sell your information and we do not share it for advertising. Service providers help us run Tendly and each gets only what its job needs, under an agreement that limits its use: our phone and text carrier, hosting, AI model providers, a payment processor and email delivery. A current list of our service providers is available on request at hello@usetendly.com. We may also disclose information when the law requires it, or to protect people from harm.

6. Google Calendar

A business can connect its Google Calendar to Tendly so visits are booked around the owner's own schedule and show up in their Google Calendar.

Tendly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• What we read: only when the owner is free or busy on their main calendar. We never see the title, details or guests of the owner's own events and we do not read the owner's other calendars.
• What we write: booked visits, to a calendar Tendly creates called "Tendly visits". Nowhere else.
• How we use it: only to book and show visits and to avoid double booking. We do not use Google data for advertising or to train AI models. Nobody at Tendly reads it, except with the owner's consent for support or where the law requires.
• To disconnect: in Tendly, open Setup and choose Disconnect Google Calendar, or remove Tendly on your Google account's third-party access page. Either way, access is revoked and the stored credentials are deleted.

7. Your choices, children and changes

Write to hello@usetendly.com to ask what we hold about you, to correct it, or to have it deleted. We may ask for enough to check it is you and we answer within 45 days. If you are a customer of a business that uses Tendly, we may pass your request to that business. Owners can export their records at any time and for 90 days after they leave.

Tendly is for businesses and not meant for children under 13. We do not knowingly collect their information. When we change this policy we post the new version here with a new date and we email business customers before a change that matters to how we handle their information.

Tendly LLC. Email hello@usetendly.com for anything in this policy.