The AI office for the trades
Turn more AC breakdowns into booked jobs.
When a customer texts that the AC can’t keep up, Tendly texts back in seconds and books the visit. It checks in on the replacement quotes you send. Before the install, it asks for the deposit you set.
It works beside FieldEdge, Service Fusion, your spreadsheet and QuickBooks. It doesn’t write into them. On the call we work out who enters what. Tendly takes the after-hours texts and the quote check-ins off your plate.
Built for heating and cooling companies with more quotes out than anyone has time to chase.
Work order
Northline Heating and Air
Messages
Hi, our AC is running but not keeping up. It’s 80 in the house by afternoon. Can someone come look at it? We’re at 48 Linwood Ave.
Hi, it's Robin at Northline Heating and Air. We can send someone out. I have Thursday between 8am and 10am or Thursday between 1pm and 3pm. Which works better?
The morning, please
Northline Heating and Air: you're on for Thursday between 8am and 10am at 48 Linwood Ave. Need to change it? Just reply here.
What happens when Ray’s AC can’t keep up.
1 Booked
Wednesday at 8:52pm, Ray texts that his AC can’t keep up. Tendly texts back with two times. He picks Thursday morning and gets a confirmation.
2 Go ahead
Your tech finds the old system is done. You write the quote for a new one in Tendly and send it. Two days go by with no word. Tendly checks in. Ray says go ahead.
3 Deposit
You book the install. Ray gets a request for the deposit you set.
4 Paid
After the install, you send the invoice for the balance. Ray pays it and you mark it paid. One text asks for a review.
Your tech found the problem and you wrote the quote. Tendly did the texting in between.
Get back to them first, even in the busy season.
New requests come in at night, on weekends and while your techs are on jobs. By the time your office texts back, the customer may have booked another company.
Tendly texts them back in seconds with times you’re open. If they pick one, the visit is booked.
The company that answers first gets hired more often.
[P]ros who respond to a lead within thirty minutes are 25% more likely to get hired than those who respond within three hours.
1
Northline Heating and AirSaturday 6:35pm
Hi, the furnace runs but the upstairs never gets warm. Can someone take a look?
Hi, it's Robin at Northline Heating and Air. We can send someone out to look at it. I have Monday between 8am and 10am or Monday between 1pm and 3pm. Which works better?
It’s 9:00pm in July and customers on tomorrow’s list are texting to ask when the tech is coming.
Tendly texts the confirmations and reminders. If a customer needs to move a visit, it offers another time you’re open.
Northline Heating and AirWednesday 9:00pm
Hi, nobody’s home until 1 on Thursday. Can the tech come later?
Sure. I have Thursday between 1pm and 3pm or Friday between 8am and 10am. Which works better?
A customer texts that the AC is out and it’s 95 inside. Tendly pages your tech on call and tells the customer the tech has been paged. If nobody answers in ten minutes, it texts you and the next person on call.
New message for you. +16165550148 texted: "AC is out, no cooling at all and it's 95 in here. 12 Cedar St."
Turn the requests on your site into booked visits.
Someone finds you on a Sunday night and asks on your site about replacing an old furnace. Tendly texts back with two open times. The one they pick goes on your calendar.
People can also pick a time right on your site. Already have a site you like? We add booking to it.
Northline Heating and Air
Furnace and AC service in Grand Rapids
Book a visit
Pick a time
- Mon 8:00am
- Mon 1:00pm
- Tue 8:00am
Book this time
Hear back on more of the quotes you send.
Your tech said the old system needs replacing and you sent the quote. Then nothing. Tendly checks in two days later and once more when the quote is a week old. When Ray answers, you see it in the app.
Work order
Northline Heating and Air
Messages
Hi Ray, it's Robin from Northline Heating and Air. The AC installation estimate went out Thursday. Go ahead, questions, or hold off for now? Any of those is a fine answer. Reply STOP to opt out.
Go ahead. Can you put it in next week?
Tendly sends the visit confirmations, quote check-ins and deposit texts. Nobody in your office has to.
Anything that needs a person, like a visit nobody marked done, goes on a task list for you or your office. They can step into a conversation and take it over.
Rita S.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.
Owen B. wanted to book a visit and there was no open time to offer. Call them to set it up.
Once the install is booked, Tendly texts a request for the deposit you set. It goes out before you pull the permit or order the equipment. It uses the payment link you already have.
When a balance is past due, Tendly asks you first. Tap yes and the reminder goes out.
Northline Heating and AirMonday 9:10am
Northline Heating and Air: the deposit for your job at 48 Linwood Ave is $1,500. You can pay it here. Reply here with any questions.
Balance request
Send a balance request for $6,399 to Ray Brennan?
Yes, go aheadNo
Want to know which jobs are on tomorrow or whether Ray paid his deposit? Text your business number and ask.
Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.
Monday, October 19
7:00
Tendlynow
Northline Heating and Air, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.
Numbers from our example shop, not a customer’s results.
A page for each service you offer, with booking on it.
We build your website with a page for each service you offer: AC repair, furnace repair, new systems, heat pumps and tune-ups. Each page shows your name, address and phone exactly as Google has them.
We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.
No one can promise you a top spot on Google. Current pages, current hours and fresh reviews help earn one.
People check how recent your reviews are.
74% seek reviews written in the last three months.
2
After a job, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.
ac repair near me
Northline Heating and Air > AC repair
AC repair in Grand Rapids
AC repair, furnace repair and new systems in Grand Rapids. Pick an open time and book a visit online.
You stay in control. We run it.
It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.
We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.
How getting started works.
On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.
Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.
It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.
Questions
What happens when nobody can pick up?
Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.
Will my customers mind talking to an AI?
Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.
Can a caller get a real person?
Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.
Does it work with my software?
Bookings go on your schedule in Tendly. If you connect your Google calendar, visits show up there too and Robin only offers times that are free on it. It doesn’t write into FieldEdge or Service Fusion. On the call we work out who enters what.
What happens when it gets something wrong?
It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.
Am I locked into a contract?
No. It’s month to month and you can end it with 30 days’ notice.
Bring us one job you’re still waiting on.
We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.
Built for heating and cooling companies with more quotes out than anyone has time to chase.
20 minutes with Tendly
We reply the same business day.
Thanks, we've got it.
Someone from the Tendly team will reach out the same business day to set a time.
If you want a head start, jot down the three things that ate the most of your week.