The AI office for the trades
Win the EV charger job, from the first request to the deposit.
When someone asks about an EV charger or a panel upgrade, Tendly texts back in seconds and books the estimate visit. It checks in on the estimate and asks for the deposit you set before you order parts.
It works beside FieldEdge, Service Fusion, your spreadsheet and QuickBooks. It doesn’t write into them. On the call we work out who enters what. Tendly takes the after-hours texts and the estimate check-ins off your plate.
Built for electrical contractors with more estimates out than anyone has time to chase.
Work order
Brightwire Electric
Messages
Hi, it's Robin at Brightwire Electric. Thanks for your request about an EV charger. We can send someone out for an estimate. I have Tuesday between 8am and 10am or Wednesday between 1pm and 3pm. Which works better?
Tuesday morning works. We just got the car.
Brightwire Electric: you're on for Tuesday between 8am and 10am at 22 Orchard Ln. Need to change it? Just reply here.
What happens when Greg asks about an EV charger.
1 Booked
Sunday at 9:14pm, Greg asks about an EV charger on your website. Tendly texts back with two times. He picks Tuesday morning and gets a confirmation.
2 Go ahead
Your electrician checks the panel. You write the estimate in Tendly and send it. Two days go by with no word. Tendly checks in. Greg says go ahead.
3 Deposit
You book the install. Greg gets a request for the deposit you set.
4 Paid
After the install, you send the invoice for the balance. Greg pays it and you mark it paid. One text asks for a review.
Your electrician checked the panel and you wrote the estimate. Tendly did the texting in between.
Get back to them first, even while you’re on a job.
New requests come in at night, on weekends and in the middle of a service call.
Tendly texts them back in seconds with times you’re open. If they pick one, the estimate visit is booked.
The company that answers first gets hired more often.
[P]ros who respond to a lead within thirty minutes are 25% more likely to get hired than those who respond within three hours.
1
Brightwire ElectricSaturday 4:40pm
Hi, we’re adding a hot tub and I think our panel is too small. Can someone take a look?
Hi, it's Robin at Brightwire Electric. We can send someone out to look at the panel. I have Monday between 8am and 10am or Tuesday between 1pm and 3pm. Which works better?
It’s 9:00pm and tomorrow’s first customer just texted that they won’t be home until noon.
Tendly texts the confirmations and reminders. If a customer needs to move a visit, it offers another time you’re open.
Brightwire ElectricWednesday 9:00pm
Hi, I won’t be home until noon on Thursday. Can you come later?
Sure. I have Thursday between 1pm and 3pm or Friday between 8am and 10am. Which works better?
A customer texts that a kitchen outlet is sparking and there’s a burning smell. Tendly pages whoever you have on call and tells the customer someone has been paged. If nobody answers in ten minutes, it texts you and the next person on call.
New message for you. +15865550137 texted: "Outlet in the kitchen is sparking and there's a burning smell. 14 Pine St."
Turn the requests on your site into booked estimates.
Greg finds you on a Sunday night and asks about an EV charger on your site. Tendly texts him back with two open times. The one he picks goes on your calendar.
People can also pick a time right on your site. Already have a site you like? We add booking to it.
Brightwire Electric
Electrical work and EV chargers in Macomb County
Book a visit
Pick a time
- Tue 8:00am
- Wed 1:00pm
- Thu 8:00am
Book this time
Turn more estimates into jobs.
Your electrician checked the panel and you sent the estimate. Then nothing. Tendly checks in two days later and once more when the estimate is a week old. When Greg answers, you see it in the app.
Work order
Brightwire Electric
Messages
Hi Greg, it's Robin from Brightwire Electric. The EV charger installation estimate went out Tuesday. Go ahead, questions, or hold off for now? Any of those is a fine answer. Reply STOP to opt out.
Go ahead. When can you put it in?
Visit confirmations, estimate check-ins and deposit texts come off your plate, or your office manager’s.
Anything that needs a person, like a visit nobody marked done, goes on a task list for you or your office manager. They can step into a conversation and take it over.
Theo J.'s visit on Thursday is over and nobody has said how it went. Mark it done, missed, or needing another visit.
Lucy W. wanted to book a visit and there was no open time to offer. Call them to set it up.
Once the install is booked, Tendly texts a request for the deposit you set. It goes out before you pull the permit or order parts. It uses the payment link you already have.
When a balance is past due, Tendly asks you first. Tap yes and the reminder goes out.
Brightwire ElectricFriday 2:15pm
Brightwire Electric: the deposit for your job at 22 Orchard Ln is $400. You can pay it here. Reply here with any questions.
Balance request
Send a balance request for $1,499 to Greg Hollis?
Yes, go aheadNo
Want to know which jobs are on tomorrow or whether Greg paid his deposit? Text your business number and ask.
Monday’s text tells you how many jobs got booked last week and which customers needed you. Reply to ask about any of them.
Monday, October 19
7:00
Tendlynow
Brightwire Electric, week of Oct 12. Calls answered: 64 (after hours and overflow: 23) New requests: 19 Booked: 11 Handed to a person: 4 Estimates that got a yes: $18,600 Collected: $9,250 Average days from invoice to paid: 5 Tendly asked you 2 questions.
Numbers from our example shop, not a customer’s results.
A page for each service you offer, with booking on it.
We build your website with a page for each service you offer: EV chargers, panel upgrades, lighting and electrical repair. Each page shows your name, address and phone exactly as Google has them.
We keep your hours and services current on Google. If you want ads, they run in your own ad account and you pay for the clicks directly. Our fee covers running them. Spending stays within the monthly limit you set.
No one can promise you a top spot on Google. Current pages, current hours and fresh reviews help earn one.
People check how recent your reviews are.
74% seek reviews written in the last three months.
2
After a job, Tendly texts your review link. It drafts replies to your Google reviews and posts them when you approve.
ev charger installation near me
Brightwire Electric > EV charger installation
EV charger installation in Macomb County
EV chargers, panel upgrades and electrical repair in Macomb County. Pick an open time and book a visit online.
You stay in control. We run it.
It never quotes a price you haven’t set. Estimates and invoices don’t go out until you say yes. You can step into a conversation and take it over.
We set it up, keep it running and tell you what happened. What the AI can’t handle comes to you as a question.
How getting started works.
On a 20-minute call we hear how your business runs and look at one job you’re still waiting on. We tell you whether Tendly fits and what it costs.
Then we set it up with you: your services, prices, hours and rules. You see the test texts before anything goes live. We turn things on one at a time, when you’re ready.
It’s a one-time setup scoped to your business, then a monthly managed service. It’s month to month.
Questions
What happens when nobody can pick up?
Forward those calls to your Tendly number: after hours, when the line is busy or all day. Robin answers the phone in your business’s name and books the caller into an open time or puts them through to your team.
Will my customers mind talking to an AI?
Some will. It goes by Robin and speaks for your business. If someone asks whether it’s a person, it says it’s an AI. Where the law requires it, it says so at the start of the call. A lot of its work is texts anyway: confirmations, reminders, estimate check-ins and deposit requests.
Can a caller get a real person?
Yes. It rings your team’s numbers in the order you set. If nobody picks up within 90 seconds, it takes a message and gives you a task to call back.
Does it work with my software?
Bookings go on your schedule in Tendly. If you connect your Google calendar, visits show up there too and Robin only offers times that are free on it. It doesn’t write into FieldEdge or Service Fusion. On the call we work out who enters what.
What happens when it gets something wrong?
It will sometimes: a misheard address or a time that doesn’t suit. You can read its texts and calls in the app. Take over a conversation, pause part of the work or tap “This is wrong” in your activity log. A person at Tendly looks at it the same business day.
Am I locked into a contract?
No. It’s month to month and you can end it with 30 days’ notice.
Bring us one job you’re still waiting on.
We’ll show you what Tendly would do with it. At the end we tell you whether it fits and what it would cost.
Built for electrical contractors with more estimates out than anyone has time to chase.
20 minutes with Tendly
We reply the same business day.
Thanks, we've got it.
Someone from the Tendly team will reach out the same business day to set a time.
If you want a head start, jot down the three things that ate the most of your week.